Mandarin Oriental Hotel Team has announced the appointment of Joanna Flint as chief professional officer.
The newly made role will oversee the development and execution of the business approach of the group though also having govt obligation for all elements of Mandarin Oriental’s customer practical experience.
Flint will choose in excess of the responsibilities of main marketing and advertising officer, Jill Kluge, who retires from Mandarin Oriental in September.
Prior to becoming a member of Mandarin Oriental, Joanna put in 12 decades at Google in normal management and income management roles, most lately as controlling director – world associate company, with obligation for business go-to-market and commercialisation for Google’s media and technology companions in Asia Pacific.
Prior to Google, she was principal advisor at Ogilvy Asia Pacific.
This followed a 10 years in the travel business foremost world wide eCommerce, CRM and shopper services transformation programmes for Singapore Airways and British Airways.
Commenting on the appointment, James Riley, team chief govt for Mandarin Oriental, claimed: “We are delighted to welcome Joanna to Mandarin Oriental.
“Her world management competencies, digital experience and comprehending of customer behaviour will improve our capacity to innovate and improve our placement as a chief in the luxurious market.”